FAQs

How can I buy tickets?

Tickets to all Empire Theatre events are sold through our Ticketing Office. Tickets are available for purchase online, by phone on 1300 655 299 or in person at 56 Neil St, Toowoomba.

When is the Box Office open?

The Box Office is open Monday to Friday, 9am-5pm and Saturday 9am-1pm. It is also open one hour prior to performances. The Box Office is located at 56 Neil St, Toowoomba.

What shows are on and what are their prices?

Click on the What's On tab above for a list of shows and their prices. You can also use the Event Search facility to the right to find shows by searching a name or date.

How can I get information about upcoming shows?

You can register online for eCROWD, our fortnightly newsletter that keeps you up to date with Empire Theatre shows, special discounts and priority offers that may be available. To register, simply click on the 'Signup to Ecrowd' tab above,  input your email address and hit Subscribe. Our website also provides information about upcoming shows and allows you to book and pay online.  

Can I choose my seat?

Yes. When purchasing tickets online you will be offered available seats to choose from.  

I've lost my tickets. What can I do?

Contact the Ticketing Office on 1300 655 299 and explain what has happened. They will be able to arrange replacement tickets for you to pick up on the day of the performance at the Ticketing Office. 

What is an Empire Card?

The Empire Card is a flexible system that allows the cardholder to access benefits including discounted ticket prices and discounts, monthly ticket giveaways for the relevant annual Season. As an Empire Cardholder, you will be the first to be notified of any special offers that are upcoming.
 

How do I become an Empire Cardholder?

You can come in to or call the Box Office or go online to join for the price of $30 per card. If you purchase a ticket for five or more shows in one transaction, your Empire Card will be issued for free.  For more information and access to a registration form, click here. 

How do I use my Empire Card?

You can use your Empire Card to purchase tickets at the box office, over the phone or online. You can redeem your Empire Cardholder price, but your card must be presented if you are at the box office or quoted via phone or entered online.

To obtain discounts at the bar, your Empire Card must also be presented.

Where is the Empire Theatre?

The Empire Theatre is located at 56 Neil St, Toowoomba, Queensland. 

Please click here for a map. 

When do the doors open?

Empire Theatre foyers and bars open one hour prior to each performance.

How do I find my seat?

Upon arrival our ushers in the foyer will be able to point you in the direction of your door. When you arrive at your door an usher will then show you to your seat.

Can I pre-order my drinks for interval time?

Yes. We recommended you pre-order your interval drinks for fast service at interval. Simply place your order with the bar staff prior to the performance starting. Your drinks will be ready and waiting for you at interval time.

Can I take photographs or make recordings during the performance?

Due to copyright restrictions, it is strictly prohibited to take photographs or make recordings of most performances.

Do you have an ATM in the theatre?

There is no ATM inside the theatre. However there is a Bendigo Bank ATM within 1 minute walking distance, on the corner of Neil and Margaret Streets. 

I am having difficulty booking online. What can I do?

Please ensure that you have installed the latest version of your internet browser (eg. Internet Explorer, Firefox, Chrome, Safari) and that you have installed Adobe Flash player, which is available free here. You may need to wait a few seconds for certain content (eg the seat map) to load. A strong internet connection is required.   

If issues persist, please call the box office on 1300 655 299.

I am unable to attend a performance or have changed my mind. Can I refund or change my tickets?

All ticket purchases are final and there is no refund or exchange of tickets except as provided by the Live Performance Australia Ticketing Code which can be found on the bottom of all pages within our website, or here.

Where can I park?

Parking, including wheelchair accessible parking, is available in a choice of two car parks in Neil Street opposite the Theatre. There is also parking available on the corner of Julia and Hume Streets and at the Neil Street Bus Interchange. 

Parking after 5:00pm Monday to Friday, after 11.30am on Saturday and all day Sunday is free of charge. 

Please note: the Empire Theatre staff carpark on Julia street is for staff only. Cars which do not have an authorisation sticker will be towed.

What happens if I'm late to the show? Will I still be let in?

Most often we are able to accommodate latecomers, however a lockout period may be stipulated by the performing company/artists. In this case you will be asked to wait for a few minutes before being let into the theatre at an appropriate time. In much rarer cases, you will only be allowed to enter during interval.

Unfortunately we are not able to offer refunds or partial refunds due to missing parts of the show, as per the Live Performance Australia ticketing code of practice.

Is the Empire Theatre and other spaces available for hire for concerts and functions?

Certainly! The Empire Theatre and other performances spaces, foyers and private function rooms are available for hire for concerts and all manner of functions and events. Please visit our Venues page for more information.

How can I support the Empire Theatre and arts in the region?

Thank you for your interest in supporting us and your community. The Empire Theatre has a foundation, supported by our Patron Geoffrey Rush,  which aims to maintain and build upon the Empire Theatre complex, foster creative talent locally and nationally through bursaries, and supporting community engagement projects in our region. You can find more information about our foundation here.  

Alternatively, you can become a Friend of the Empire Theatre. Your membership will contribute towards the purchase of vital theatre equipment and allow you to enter volunteer positions as an usher, merchandise seller, mailout assistant, stage door attendant and other vital roles. Please visit the 'Friends' page here for more information.    

For more

If your question is not answered here, please contact the Empire Theatre on 07 4698 9900 or use email us at empire@empiretheatre.com.au. Our staff will answer your inquiry in a timely manner.