Frequently Asked Questions
How can I buy tickets? Tickets to all Empire Theatre events are sold through our Ticketing Office. Tickets are available for purchase online, by phone on 1300 655 299 or in person at 56 Neil St, Toowoomba.
When is the Box Office open? The Box Office is open Monday to Friday, 9am-5pm and Saturday 9am-1pm. It is also open one hour prior to performances. The Box Office is located at 56 Neil St, Toowoomba.
What shows are on and what are their prices? Click on the What's On tab above for a list of shows and their prices. You can also use the Event Search facility to the right to find shows by searching a name or date.
How can I get information about upcoming shows? You can register online for eCROWD, our weekly newsletter that keeps you up to date with Empire Theatre shows, special discounts and priority offers that may be available. To register, simply use the box to the right of the screen to input your email address and hit Subscribe. Our website also provides information about upcoming shows and allows you to book and pay online.
Can I choose my seat? Yes. When purchasing tickets online you will be offered available seats to choose from.
I've lost my tickets. What can I do? Contact the Ticketing Office on 1300 655 299 and explain what has happened. They will be able to arrange replacement tickets for you to pick up on the day of the performance at the Ticketing Office.
What is an Empire Card?
How do I become an Empire Cardholder?
You can come in to or call the Box Office or go online to join for the price of $30 per card. If you purchase a ticket for five or more shows in one transaction, your Empire Card will be issued for free. For more infomation and access to a registration form, click here.
How do I use my Empire Card?
You can use your Empire Card to purchase tickets at the box office, over the phone or online. You can redeem your Empire Cardholder price, but your card must be presented if you are at the box office or quoted via phone or entered online.
To obtain discounts at the bar, your Empire Card must also be presented.
Where is the Empire Theatre? The Empire Theatre is located at 56 Neil St, Toowoomba, Queensland. Please click here for a map.
Where can I park? Parking, including wheelchair accessible parking, is available in a choice of two carparks to the right when driving up Neil St. Neil St is a one way street.
In the Theatre
When do the doors open? Empire Theatre foyers and bars open one hour prior to each performance.
How do I find my seat? Upon arrival our ushers in the foyer will be able to point you in the direction of your door. When you arrive at your door an usher will then show you to your seat.
Can I pre-order my drinks for interval time? Yes. We recommended you pre-order your interval drinks for fast service at interval. Simply place your order with the bar staff prior to the performance starting. Your drinks will be ready and waiting for you at interval time.
Can I take photographs or make recordings during the performance? Due to copyright restrictions, it is strictly prohibited to take photographs or make recordings of most performances.
Do you have an ATM in the theatre? There is no ATM inside the theatre. However there is a Bendigo Bank ATM within 1 minute walking distance, on the corner of Neil and Margaret Streets.
If your question is not answered here, please contact the Empire Theatre on 07 4698 9900 or use a contact form to email us. Our staff will answer your enquiry in a timely manner.