UPDATE - Monday 13th July | 9am
The Empire Theatre ticket office in Neil Street is now open Monday - Wednesday, 9am - 1pm only. The Ticket Office will also be open for one hour prior to any show commencing.
Staff will continue to contact patrons to organise refunds for all cancelled shows over the coming months
Refunds are taking longer than expected to be processed and all staff are working as quickly as possible to contact all patrons to cancelled shows and process refunds.
Please be patient as we work through the large number of cancellations and postponements of shows. We thank you for your patience
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INDIVIDUAL SHOW UPDATES - as at 3 September, 9am
Refunds are taking longer than expected to be processed and all staff are working as quickly as possible to contact and process refunds. Please be patient as we work through the large number cancellations and postponements of shows. We thank you for your patience.
Melinda Schneider – performance has been postponed until Sunday 6th December @ 2pm | If you are unable to make the rescheduled date a refund is available until Thursday 9 April @ 3pm
Curious Arts Festival including Arrr We There Yet, Elixir and Alexa Turn the lights on | All performances have been postponed to 16/17 October 2021
Ross Noble – performance has been postponed until Thursday 10th December | If you are unable to make the rescheduled date a full refund is available.
Aussie and the Menace – postponed to Saturday 14th November 2020
Cloudland the Musical – performance has been postponed until Sunday 18 April 2021 @ 3.00pm | If you are unable to make the rescheduled date a refund is available until Friday 8th May @ 3.00pm
Aladdin by Toowoomba Ballet Theatre –postponed until Friday 18 and Saturday 19 December 2020 - If you are unable to make the rescheduled date a refund is available
The Best of the Bee Gees - postponed until Friday 21 August | If you are unable to make the rescheduled date, refunds will be available until 30 April @ 3pm
World of Musicals – postponed until Saturday 22May 2021 @ 7.30pm | If you are unable to make the rescheduled date, refunds will be available until Friday 1 May @ 3pm
Prada’s Priscillas – postponed to Friday 29 January 2021 | If you are unable to make the rescheduled date, refunds will be available until Friday 29 May @ 3pm
Gold Dust Woman - postponed until Saturday 27 February 2021 | If you are unable to make the rescheduled date, refunds will be available until Friday 29 May @ 3pm
Robertson Bros - postponed until Saturday 12 June 2021 @ 8pm | | If you are unable to make the rescheduled date, refunds will be available until Friday 29th May @ 3pm
APIA - postponed until Friday 21 May 2021 @ 7.30pm | | If you are unable to make the rescheduled date, refunds will be available until Tuesday 1st September @ 3pm
The Gruffalo's Child - postponed until 20 and 21 October | If you are unable to make the rescheduled date, you can contact us for a refund.
The Tap Pack - postponed until 16 July 2021 | If you are unable to make the rescheduled date, you can contact us for a refund.
Bluey - postponed until Sunday 21 February 2021 | If you are unable to make the rescheduled date, you can contact us for a refund before Friday 5th June @ 3pm.
Herman's Hermits - postponed until Saturday 28 August 2021 at 6pm | If you are unable to make the rescheduled date, you can contact us for a refund before Friday 7th August at 3pm
Toowoomba Choral Society Priscilla Queen of the Desert postponed to 2021 - ticket holders will be contacted regarding refunds
Toowoomba Philharmonic Society Godspell postponed to 2021 - ticket holders will be contacted regarding refunds.
The 91 Storey Treehouse - postponed to 2-3 November 2020
CANCELLED SHOWS
Sleeping Beauty – now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
The Neighbourhood – now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Camerata Compassion - now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Animal Farm - now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
The Wiggles – performances have been cancelled | Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Melbourne Comedy Festival - now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Beyond the Barricade - now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Urzila Carlson – now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Queensland Symphony Orchestra - now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Opera Queensland's Tosca - now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
QLD Ballet Tutus on Tour - now cancelled refunds available, Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Sydney Dance Company - now cancelled refunds available. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Edward the Emu - now cancelled refunds available. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Comedy of Errors - now cancelled refunds available. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Jekyll & Hyde A Slightly Isolated Dog - now cancelled refunds available. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Daytime Series Bloom Sings - now cancelled refunds available. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Daytime Series Back to the Tivoli - now cancelled refunds available. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Camerta performances of A Shot of Baroque, Concerto and Endless Tango are cancelled. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Tarzan the Stage Musical presented by Toowoomba Choral Society Youth Choir is cancelled. Staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Celtic Illusions is cancelled. Staff will contack you in the coming weeks to arrange a refund. Please wait to be contacted.
In Tails David Hobson and Colin Lane – cancelled | Ticket holders will be contacted to arrange a refund.
Joel Creasey – cancelled | Ticket holders will be contacted to arrange a refund.
Judith Lucy – performance has been cqancelled | Refunds will be automatic if you purchased your ticket online otherwise staff will contact you in the coming weeks to organise refunds. Please wait to be contacted
Performances scheduled past this time will be added and updated as information is made available to us, we thank you for your patience at this time…….
Social distancing measures have been put in place across the venue including queue controls. All patrons are asked to maintain the adequate distance from other guests outside their group.
Seats have been allocated to each booking group allowing adequate social distancing between each group. It is important you sit in your allocated seat.
We have increased our hygiene facilities. We have installed hand sanitising stations throughout the theatre and enhanced cleaning measures during and between shows, including high-frequency touchpoints.
Contactless payment is the preferred method of payment in both the Ticket Office and Bar Areas
All patrons are required to provide name, address, phone and email before each performance.
All staff and patrons are encouraged to monitor their own health and stay home if they are feeling unwell or have a temperature.
We encourage and support the use of the COVID Safe App.
